Weekly update – 24 October 2012

You will know that I state on my site that I always answer any emails personally and that I do so as quickly as possible. Great service costs nothing and makes the difference between an average site and a great site.

Last weekend I had a query from a member which I answered quickly and honestly, as usual. His reply is worth mentioning –

“Dear Keith
I am satisfied with your site. I have been on 6 or 7 and so far after 2 to 5 letters they all turn out scams !? It is outrageous the scam activity. I got your site from Jim’s List and he has been on the target identifying correctly the scam sites. So I trust him and now you after a reply ! the first from all the sites I have ask questions to acknowledge me, so thank you.
I thank you again,
Russell”

I must admit to being somewhat surprised that something so simple can be so easily overlooked by most sites (it seems). Every member is important so why would you not answer questions? Don’t they care?

Sadly, when I say I offer friendly and prompt service, many see it as sales talk. Those that have written to me know different.

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